🚨 SOS24 Alert

1. Introduction

We recognise that privacy is significant. This Privacy Policy applies to the SOS24 Alert mobile application ("App") published by XTREME THOUGHTS SOFTTECH ("we", "us", or "our"). We have created this Policy to explain our privacy practices so you can understand what information about you is collected, used and disclosed.

We collect information from you in order to provide emergency alert services and better user experience. With your consent of this Privacy Policy, your usage, statistics, and input while using our App would be collected.

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the App.

2. Personal Information That We May Collect

We may collect personal information which specifically identifies you as an individual. SOS24 Alert will utilise your personal information to provide emergency alert services, notify you about updates, communicate with you regarding your account, and deliver critical safety features.

The following personal information is collected to provide the App's functionality:

• Full Name — entered during registration, used to identify you in SOS alerts sent to your emergency contacts.
• Phone Number — used for OTP-based login and to send SMS emergency alerts to your contacts.
• Email Address — collected when you sign in with Google, used for account identification.
• Precise Location (GPS) — collected only when you trigger an SOS alert, used to share your coordinates with emergency contacts via push notification and SMS.
• Emergency Contacts — names, phone numbers, and email addresses of contacts you manually add. These are stored securely and used only to deliver SOS alerts.
• FCM Device Token — a device identifier used to deliver push notifications to your emergency contacts' devices.

3. Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our App. Non-personal identification information may include the device type, operating system version, technical information about Users' means of connection to our App, such as the operating system and the Internet service providers utilised and other similar information.

4. How We Use Collected Information

We may use your information only for serving you better as below:

• To personalise user experience — We may use information to understand how our Users as a group use the services and resources provided in our App.
• To authenticate your identity — via OTP or Google Sign-In.
• To send emergency SOS alerts — push notifications and SMS to your designated emergency contacts when you trigger an SOS.
• To include your GPS location — in SOS alerts so contacts can find you during emergencies.
• To maintain your account — and emergency contact list.
• To deliver push notifications — from your contacts' SOS alerts to your device.
• To help develop our service — We may use Non-Personal Information to provide, maintain, improve and develop our services.

We use this information to operate, maintain, and provide to you the features and functionality of our App, as well as to communicate directly with you, such as to send you email messages and push notifications. We may also send you Service-related emails or messages (e.g., account verification, change or updates to features of our App, technical and security notices).

We use permissions like LocationWhenInUseUsageDescription, ContactsUsageDescription, NotificationUsageDescription, and SMSUsageDescription (Android only).

We do not use your information for advertising or any purpose other than the emergency alert functionality described above.

5. How Your Information May Be Disclosed

• Personal Information — Your personal information is shared only with your designated emergency contacts when you trigger an SOS alert. We do not sell, rent, or lease your personal information to third parties.
• Non-Personal Information — We do not combine Non-Personal Information with Personal Information (such as combining your name with your unique device identifier).
• Emergency Contacts — When you trigger an SOS alert, your name, location, and emergency message are shared with your designated emergency contacts via push notification and SMS.

We do not disclose your information for promotional purposes.

6. How We Protect Your Information

We adopt appropriate data collection, storage and practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored in our App.

Your data is stored securely using Google Firebase Firestore, a cloud database with industry-standard encryption in transit (TLS) and at rest. Our App is in compliance with security vulnerability standards in order to create as secure of an environment as possible for Users.

Location data is only captured at the moment you trigger an SOS alert and is not continuously tracked or stored beyond the SOS event record.

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, or disclosure. Please be aware that no security measures that we take to protect your information are absolutely guaranteed to avoid unauthorised access or use of your information.

7. Third-Party Services and Sites

The App uses the following third-party services, each with their own privacy policies:

• Google Firebase — authentication, database, and push notifications.
• Google Sign-In — optional sign-in method.
• Supabase — edge functions used to deliver push notifications to emergency contacts.

In general, the App may access third party information (such as your Google account information) through application interfaces. We may provide links to third-party websites as a service to our Users. When you click on links of third parties in the App, you may leave the App.

This Policy does not address, and we are not responsible for, the privacy practices of websites operated by third parties, whether they are linked to or otherwise accessible from the App. The inclusion of a link or accessibility of third party websites does not imply endorsement of such third party website by us.

We do not share your personal data with any other third parties for promotional or advertising purposes.

8. Users With Whom You Share Your Information

We cannot control the actions of other Users (your emergency contacts) with whom you share your information. We cannot, and do not, control the information you share with other Users using the App or how such other Users will use or share such information. We are not responsible for third party circumvention of our security measures.

9. Permissions Used

The App requires the following permissions to provide emergency alert functionality:

• Location (LocationWhenInUseUsageDescription) — to include your GPS coordinates in SOS alerts.
• SMS — to send emergency text messages to your contacts (Android only).
• Contacts (ContactsUsageDescription) — to allow you to pick emergency contacts from your phone's address book.
• Notifications — to receive SOS alerts from your emergency contacts.

All permissions are optional. The App will still function (with reduced capability) if any permission is denied.

10. Sensitive Information

We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, sexual orientation, criminal background or membership in past organisations, including trade union memberships) on or through the App or otherwise to us, except for emergency situations where such information is necessary for your safety.

11. Data Retention

Your data is retained as long as your account is active. You can permanently delete your account and all associated data at any time from the Profile → Delete Account option within the App. Deletion is immediate and irreversible.

Once you delete your account, all your personal information, emergency contacts, and SOS history will be permanently removed from our servers and cannot be recovered.

12. Children's Privacy

The App is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Parents and guardians should monitor their children's use of the App and ensure that emergency contacts are appropriate and trustworthy.

13. Changes to This Privacy Policy

Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances.

If you do not agree to any modifications to this Policy, your sole recourse is to immediately stop all use of the App. Your continued use of the App following the posting of any modifications to this Policy will constitute your acceptance of the revised Policy. Please note that none of our employees or agents has the authority to vary any of our Policies.

We will notify you of any significant changes by updating the "Last updated" date at the top of this page.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, your dealings with the App, or your data, please contact us at:

XTREME THOUGHTS SOFTTECH
Email: info@xtremethoughts.com

Thank You